Privacy Policy

Jarvis Housing provides single-family rental homes across Greater Cleveland, Ohio. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website (jarvishousing.com), apply for a rental home, or interact with us as a tenant or prospective tenant.

By using our website, submitting an application, or communicating with us, you acknowledge that you have read and understood this Privacy Policy.

Information you provide directly

When you apply for a rental home, contact us, or submit a maintenance request, we may collect the following categories of information:

• Identity information: full name, date of birth, government-issued photo ID
• Contact information: email address, phone number, current and prior mailing addresses
• Financial and income information: employment details, income documentation, pay stubs, employer contact information
• Voucher information: Housing Choice Voucher details, housing authority name, voucher amount, and related documentation (for Section 8 applicants)
• Social Security Number: collected solely for the purpose of conducting background and credit checks as part of the application process
• Rental history: prior landlord references, addresses, and tenancy dates
• Communications: messages, emails, maintenance requests, and other correspondence with our team

Information collected automatically

When you visit our website, we may automatically collect information including your IP address, browser type and version, device information, operating system, pages visited, time spent on pages, referring URLs, and other usage data. We may use cookies and similar tracking technologies to collect this information.

Information from third parties

We may receive information about you from third-party sources including background check and tenant screening providers, housing authorities, prior landlords, and employers verifying income or employment.

We use the information we collect to:

• Process and evaluate rental applications
• Verify your identity, income, rental history, and background
• Coordinate with housing authorities (such as CMHA and EDEN, Inc.) for Housing Choice Voucher applicants
• Execute and manage lease agreements
• Respond to maintenance requests and tenant communications
• Process rent payments and manage tenant accounts
• Comply with legal obligations, including tax reporting and fair housing requirements
• Improve our website, services, and tenant experience
• Send relevant communications about your tenancy, application status, or available homes

We may share your personal information in the following circumstances:

• Housing authorities: We share applicant and tenant information with CMHA, EDEN, Inc., and other housing authorities as required for Housing Choice Voucher processing, inspections, and compliance.
• Background check providers: We share information necessary to conduct background and credit checks with third-party tenant screening providers.
• Service providers: We use third-party services for website hosting, database management, payment processing, email communications, and analytics. These providers access personal information only as needed to perform their services.
• Contractors and maintenance providers: We may share your contact information and address with contractors dispatched to service your home.
• Legal requirements: We may disclose information when required by law, court order, subpoena, or government request.
• Business transfers: In the event of a sale, merger, or transfer of our business or assets, your information may be transferred to the acquiring entity.

We do not sell your personal information.

• Application data: Retained for up to three years after the date of application or last contact, whichever is later.
• Tenant data: Retained for the duration of your tenancy plus seven years afterward, as required for tax, legal, and lease record-keeping purposes.
• Inquiry and marketing data: Retained until you request deletion.

When personal information is no longer needed for the purposes described in this policy, we securely delete or anonymize it.

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Opt-out: Opt out of marketing communications at any time.

To exercise any of these rights, email us at info@jarvishousing.com. We will respond within 30 days.

California residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect and how it is used, the right to delete your personal information, the right to correct inaccurate information, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising your privacy rights. We do not sell or share personal information as defined under the CCPA/CPRA. To submit a request, email info@jarvishousing.com.

We use cookies and similar technologies to support site functionality, remember your preferences, and understand how visitors use our website. You can disable cookies through your browser settings, though some site features may not function properly without them.

We honor Do Not Track (DNT) signals where applicable. When a DNT signal is detected, we limit tracking to what is strictly necessary for site functionality.

We use industry-standard security measures to protect your personal information, including encrypted connections (HTTPS), secure hosting infrastructure, access controls, and limited employee access to sensitive data.

No system is 100% secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security. You are responsible for protecting your own account credentials and notifying us immediately if you suspect unauthorized access.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. If we make material changes, we will notify active tenants via email. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

Email: info@jarvishousing.com
Phone: 216-516-0000
Mail:
Jarvis Housing
5706 Turney Rd Ste 202 #1169
Garfield Heights, OH 44125