Maintenance Requests

Report a repair online.

All non-emergency repairs must be submitted through the tenant portal with a video. Tenants can send one any time, day or night.

Report a repair in the Tenant Portal

What you can do in the Tenant Portal

Report a repair with a video showing the problem. You can add photos too.
Mark it as an emergency.
Give us permission to enter your home, signed with your signature.
Track the status of your request until it’s fixed.

Why a video?

A short video shows us the problem, so the right person comes with the right parts. We can’t schedule a repair from a call, text or email.

Emergencies

An emergency is:

fire
gas smell
flooding
no heat in winter
no water
sewage
no power
sparking or exposed wiring
a door or window that won’t lock

Call 911 if anyone is in danger. Then call the office at (216) 516-0000. It’s answered after hours for emergencies. Send the request in the Tenant Portal afterward.

If you smell gas, leave the home first. Then call the gas company or 911.